Tag: healthcare consumerism

Patient Experience Week — Recognizing Everyone Who Engages with the Patient

April 24, 2017 – Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the … Continue reading “Patient Experience Week — Recognizing Everyone Who Engages with the Patient”

Consumers Want Access to Healthcare Price Information; Teaching Them to Fish is the Next Step

June 17, 2016 — As the consumerism movement grows, patients are empowered not only to educate themselves about basic health concerns, but also the costs associated with care. Between the rising cost of healthcare itself and the larger portion of those costs that individuals are shouldering, more Americans are taking the initiative to find options … Continue reading “Consumers Want Access to Healthcare Price Information; Teaching Them to Fish is the Next Step”

Millennials Force Healthcare in Digital Direction

March 10, 2016 — Millennials raised in the digital age with the convenience of online services are driving healthcare providers to change how they engage with patients and improve the customer service aspect of care. While older generations value in-person communication and cultivating relationships with medical professionals, millennials desire a different approach. Accustomed to instant … Continue reading “Millennials Force Healthcare in Digital Direction”